Zebra insurance8/17/2023 A lot of people have never met in person or been into the office. “At the beginning of the pandemic, The Zebra was really successful, but the key now is propagating that culture with an employee count that doubled over a year and while we aren't in the office. Melnick adds that The Zebra’s culture is a strength, and is keen to preserve that through difficult circumstances: I think we're lucky in tech to be able to work at a place where I can challenge the people that work for me and they can challenge me.” Karia iterates The Zebra has “a culture of collaboration and of mutual respect. Scelzi says that The Zebra has struck a great balance of combining a human and digital experience to create a people-centered business that has reduced staff turnover and enabled people to grow their career. But we also have agents to explain the complexities, because we recognize insurance is not an easy product to understand.” It validates that The Zebra's built a best in class digital experience to understand,buy, and simplify the shopping experience. Which, I think, is very much appreciated by the carrier partners, and a huge value add for us on the customer side. “Our agency is on the other end of the phone to speak to a customer about their insurance needs. Jessica Scelzi, Chief Commercial Officer at The Zebra, is keen to emphasize that the technology is only the starting point there is a further layer of licensed insurance agents who are able to use data-driven insights to help customers make what can be a complex decision: There's so much data in the space, our value is in figuring out how to use that data to personalize the experience for consumers and to make sure they're getting the education and the coverage they need.” We use data to help consumers get the coverage they need and solve their problems. We're trying to disrupt the low value aggregation and instead focus more on providing advice. “Historically, a lot of the insurance comparison space has been about high volume, low value. By changing the model, products become more meaningful: Meetesh Karia, Chief Technology Officer and Chief Data Officer at The Zebra says that the old way of working may have generated revenue for insurance companies but didn’t serve the needs of the consumer. We're really focused on building an end to end online insurance experience, where they can both purchase and manage their insurance throughout their lifetime.” By coming to us for that best solution, we’ve eliminated the need to spend hours creating spreadsheets or on the phone saving shoppers both time and money. We help consumers understand the value that each of our incredible partners offers and which option one is the best fit for their needs. We've got multiple teams that really push the boundaries on our digital experience, to make sure we deliver value for our consumers every day. Part of innovation is really understanding what the consumer’s unmet needs are. “The Zebra created the insurance comparison shopping experience with rates, which is innovation in itself. Martina Hahn, Chief Product Officer at The Zebra says that innovation in a staid market is at the core of what the company does: The company is focused on matching customers with the best policy options for the best value in a matter of minutes. The Zebra leverages data to personalize the insurance shopping experienceĬonsumers historically have had difficulty when it comes to buying insurance: it’s hard to understand and compare offers, repeatedly entering the same information is exhausting, and options from aggregate sites only show a small fraction of the market.īuilt as a solution to simplify and streamline the insurance shopping experience in 2013, The Zebra, helmed by CEO Keith Melnick, has become a titan in the insurance industry.
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